AI-Driven GCCs’ Race Gets Dense as Indian Firms Follow IBM

Analytics India MagazineTuesday, November 25, 2025 at 10:55:49 AM
AI-Driven GCCs’ Race Gets Dense as Indian Firms Follow IBM
  • Indian firms are intensifying their efforts to establish AI-driven Global Capability Centers (GCCs), following IBM's lead in leveraging artificial intelligence to enhance operational efficiency and innovation. This shift is underscored by a focus on talent upskilling as a critical component for success in this competitive landscape.
  • The move towards AI-powered GCCs is significant for Indian firms as it positions them to better compete in the global market, enabling them to offer advanced technological solutions and improve service delivery. This transformation reflects a broader trend in the IT sector towards integrating AI into core business processes.
  • This development highlights a larger narrative within the Indian IT industry, where firms are increasingly adopting software-led, AI-powered strategies to enhance service management. The emphasis on AI is not just about technological advancement but also about addressing the needs of a vast population, as India seeks to bridge the gap in AI capabilities and infrastructure.
— via World Pulse Now AI Editorial System

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