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How to Choose a CRM: 10-Point Evaluation Framework

DEV Community•Wednesday, October 29, 2025 at 5:16:00 AM
NeutralArtificial Intelligence
Choosing the right CRM can be a daunting task, especially with so many options available, each claiming to be the best. HubSpot, Salesforce, and Pipedrive are just a few of the popular choices, but the reality is that 67% of CRM implementations fail due to poor fit rather than product quality. This highlights the importance of evaluating your team's specific needs, processes, and growth stage before making a decision. Understanding these factors can help ensure that the CRM you choose truly supports your sales efforts and drives success.
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