Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
PositiveArtificial Intelligence

Zendesk is making significant strides in AI with the introduction of GPT-5 and HyperArc, enhancing customer support through autonomous agents. Shashi Upadhyay, the president of engineering, emphasizes the importance of ensuring these AI agents act in the best interest of customers, marking a pivotal moment in the evolution of support services.
— Curated by the World Pulse Now AI Editorial System




