Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc

VentureBeat — AITuesday, November 4, 2025 at 4:00:00 AM
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc
Zendesk is making significant strides in AI with the introduction of GPT-5 and HyperArc, enhancing customer support through autonomous agents. Shashi Upadhyay, the president of engineering, emphasizes the importance of ensuring these AI agents act in the best interest of customers, marking a pivotal moment in the evolution of support services.
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