From Social Division to Cohesion with AI Message Suggestions in Online Chat Groups

A recent study highlights the potential of AI-driven messaging suggestions to enhance social cohesion in online chat groups, particularly in discussions around politically sensitive topics. With 557 participants engaging in multi-round conversations, the findings suggest that these tools can help bridge divides and foster more constructive dialogue. This matters because as our society becomes increasingly polarized, leveraging technology to promote understanding and collaboration could be key to improving online interactions and reducing conflict.