OlaMind: Towards Human-Like and Hallucination-Safe Customer Service for Retrieval-Augmented Dialogue

arXiv — cs.CLTuesday, October 28, 2025 at 4:00:00 AM
OlaMind is making strides in enhancing customer service by addressing the limitations of current intelligent systems. With the rise of retrieval-augmented generation, these systems have improved efficiency in e-commerce and social platforms. However, they often produce mechanical responses and can hallucinate, which poses risks to businesses and user satisfaction. OlaMind aims to create a more human-like and reliable customer service experience, which is crucial for maintaining trust and engagement in online interactions.
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