Mastering the CX symphony in 2025: How to make AI play in tune

ZDNET — Artificial IntelligenceThursday, October 30, 2025 at 5:06:00 PM
The NiCE Analyst Summit 2025 highlights the transformative potential of AI in enhancing customer experiences. As organizations strive to deliver exceptional service, the summit emphasizes that automation must be intelligently orchestrated to unlock its full value. This approach not only improves efficiency but also ensures that customer interactions are more personalized and engaging, making it a crucial topic for businesses aiming to thrive in a competitive landscape.
— Curated by the World Pulse Now AI Editorial System

Was this article worth reading? Share it

Recommended Readings
AI as Muse: Unlocking Mathematical Secrets Through Collaborative Discovery
PositiveArtificial Intelligence
The article discusses the transformative role of AI in mathematical discovery, highlighting how it can serve as a collaborative partner to help solve complex problems. This approach not only enhances problem-solving capabilities but also opens new avenues for exploration in mathematics, making it an exciting development for researchers and enthusiasts alike.
The Hidden DNA of LLM-Generated JavaScript: Structural Patterns EnableHigh-Accuracy Authorship Attribution
PositiveArtificial Intelligence
Scientists have uncovered that AI-generated JavaScript carries unique structural patterns akin to human handwriting, allowing for high-accuracy authorship attribution. This discovery, which enables detectors to identify the specific AI model behind a piece of code with up to 95% accuracy, even when the code is altered, is significant as it enhances our understanding of AI's influence in programming and could have implications for code security and authenticity.
Building a Prompt Engineering Toolkit for Developers
PositiveArtificial Intelligence
Prompt engineering has evolved into an essential skill for developers, particularly those involved in creating AI-driven products and tools. To enhance efficiency, developers are encouraged to build a comprehensive toolkit, similar to the ones they use for coding and version control. This article outlines a recommended toolkit that can help developers streamline their AI workflows, ensuring they have the right systems in place rather than relying on disorganized prompts.
AI Inference: The Silent Budget Killer (and How to Stop It)
NegativeArtificial Intelligence
Deploying AI models can lead to unexpected costs, particularly due to inference, which is the process of generating predictions. While building the model may have been a challenge, the ongoing expenses associated with running it can quickly escalate, turning a promising AI project into a financial burden. Understanding these costs is crucial for businesses to manage their budgets effectively and ensure the sustainability of their AI initiatives.
📰 Major Tech News: November 1st, 2025 — Nvidia's Korean AI Surge, Energy Pressures Mount, and Video AI Takes Center Stage
NeutralArtificial Intelligence
On November 1st, 2025, the tech industry buzzed with developments in artificial intelligence, highlighted by Nvidia's advancements in Korea and new partnerships among hardware and software leaders. However, the excitement was tempered by concerns over rising energy demands for AI infrastructure, which are straining global power grids, and impending regulatory deadlines for cybersecurity compliance. This day illustrated the dual nature of the tech sector, showcasing both its innovative potential and the challenges it faces.
How Google Cloud has become one of Alphabet's fastest-growing businesses under Thomas Kurian, driven by investments in AI, data centers, custom chips, and more (Kenrick Cai/Reuters)
PositiveArtificial Intelligence
Google Cloud has emerged as one of Alphabet's fastest-growing sectors, largely due to strategic investments in artificial intelligence, data centers, and custom chips under the leadership of Thomas Kurian. This growth is significant as it showcases how tech companies can pivot and innovate in response to market demands, positioning Google Cloud as a key player in the competitive cloud services landscape.
IVEBench: Modern Benchmark Suite for Instruction-Guided Video Editing Assessment
PositiveArtificial Intelligence
IVEBench is an innovative new platform that allows AI to excel in instruction-guided video editing, transforming simple clips into polished movies based on user commands. This development is significant as it opens up new possibilities for content creators, making video editing more accessible and efficient. With 600 diverse video 'ingredients' to work with, IVEBench serves as a comprehensive testing ground for AI, pushing the boundaries of what's possible in video production.
Unlock Dual Revenue Streams: Monetizing Your LLM Apps with AI Conversations
PositiveArtificial Intelligence
The article introduces Monetzly, a new solution for monetizing AI applications through dual revenue streams. It highlights the potential for developers to earn money not only from subscriptions but also by integrating relevant ads into their apps. This innovative approach allows creators to focus on enhancing their applications while still benefiting financially, making it a significant development in the AI app market.
Latest from Artificial Intelligence
How the Venezuelan government is using crypto and stablecoins like USDT to manage the downturn; Venezuela sells most of its oil to China and is paid in crypto (Anatoly Kurmanaev/New York Times)
PositiveArtificial Intelligence
Venezuela is turning to cryptocurrency and stablecoins like USDT to navigate its economic challenges, particularly as it sells most of its oil to China and receives payments in crypto. This shift is significant as it highlights how countries facing economic downturns can leverage digital currencies to stabilize their economies and engage in international trade, potentially reshaping global financial dynamics.
Hello
PositiveArtificial Intelligence
The new Admin Management System offers a comprehensive guide for super admins to efficiently create and manage admin permissions. This system is crucial as it enhances control and security within organizations, ensuring that only authorized personnel have access to sensitive functions. With detailed sections on architecture, API endpoints, and security best practices, it equips users with the necessary tools to implement a robust management framework.
Project 2
NeutralArtificial Intelligence
In our recent group project, we took on the dual roles of architect and builder, which proved to be a challenging yet enlightening experience. Initially, we crafted a design document for another team, realizing the importance of clarity since we couldn't test our ideas directly. This required us to ensure every detail was precise. Later, we switched roles and implemented a different group's design, facing new challenges as we navigated through potentially incomplete or ambiguous specifications. This project highlights the complexities of collaboration and the necessity for clear communication in team settings.
Why Are Data Quality and Governance the Real Foundations for Agentic AI Success?
PositiveArtificial Intelligence
The rise of Agentic AI is transforming how businesses operate by enabling software to think ahead and act autonomously. This shift requires companies to prioritize data quality and governance to fully harness the potential of these advanced systems. By rethinking their processes, organizations can achieve significant improvements in efficiency and value, making it crucial for them to adapt to this new technological landscape.
Understanding IaaS, PaaS, and SaaS: The Three Pillars of Cloud Computing
PositiveArtificial Intelligence
As businesses increasingly shift to cloud computing, understanding the three main service models—Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)—is crucial. Each model offers varying levels of control and responsibility, allowing companies to choose the best fit for their needs. This transition not only streamlines operations but also enhances agility and reduces costs, making it a significant trend in the modern business landscape.
My Cloud Journey Begins: Completing My First Azure Fundamentals Module
PositiveArtificial Intelligence
Completing my first Azure Fundamentals module has been a significant milestone in my tech journey. I've always been intrigued by how cloud technology influences our daily lives, and this module provided me with essential insights into cloud computing and Azure's architecture. It not only deepened my understanding but also motivated me to finally start the blog I've been dreaming of, where I can share my experiences and learnings in the tech world.