TGH and Hyro Partner to Transform Call Center Operations With Voice AI Agents
PositiveArtificial Intelligence
- Tampa General Hospital (TGH) has partnered with Hyro to implement voice AI agents, resulting in a 56% reduction in daily call abandonment and a 58% decrease in average wait times at its experience center. This collaboration aims to enhance patient access and streamline operational efficiency within the healthcare system.
- The introduction of Hyro's AI agents is significant for TGH as it not only improves patient experience but also optimizes resource allocation, allowing healthcare professionals to focus more on direct patient care rather than administrative tasks.
- This development reflects a growing trend in the healthcare industry towards the adoption of AI technologies, as organizations seek innovative solutions to improve service delivery and patient outcomes, paralleling other advancements such as InterSystems' launch of the HealthShare AI Assistant aimed at enhancing clinician efficiency.
— via World Pulse Now AI Editorial System

