Meta says it's fixing its broken support system, with the help of AI

EngadgetThursday, December 4, 2025 at 6:53:48 PM
Meta says it's fixing its broken support system, with the help of AI
  • Meta has announced plans to enhance its support system by integrating artificial intelligence, aiming to address ongoing issues that have plagued user assistance. This initiative reflects the company's commitment to improving user experience and operational efficiency.
  • The move to fix the support system is crucial for Meta as it seeks to regain user trust and streamline its services amidst growing competition in the tech industry. By leveraging AI, Meta aims to provide more effective and timely support to its users, potentially reducing frustration and enhancing satisfaction.
  • This development occurs against a backdrop of Meta's broader challenges, including scrutiny over its accounting practices and the controversial decision to remove rival AI chatbots from WhatsApp. These issues highlight ongoing debates about transparency, user safety, and the competitive landscape in the rapidly evolving AI sector.
— via World Pulse Now AI Editorial System

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