Commonwealth Bank is facing backlash after being awarded its fourth CHOICE Shonky Award for refusing to refund $270 million in illegal fees to 2.2 million low-income customers on Centrelink payments from 2019 to 2024. While ANZ has refunded nearly $48 million, CommBank has only compensated $25 million to Indigenous customers and has turned down the rest. This situation highlights the disparity in how banks treat their customers, especially those in vulnerable positions, raising questions about corporate responsibility and ethics.