Hackers say they used Meta's AI support chatbot to change emails tied to Instagram accounts, amid a wave of high-profile account takeovers; Meta fixed the issue (Jason Koebler/404 Media)

Hackers exploited a vulnerability in Meta's AI support chatbot to gain unauthorized access to high-profile Instagram accounts by simply requesting password resets without proper authentication. This incident highlights significant security flaws in the AI system, which allowed attackers to change email addresses linked to the accounts. Meta has since addressed the issue.

This development raises serious concerns about the security measures in place at Meta, particularly regarding the reliability of AI-driven support systems. The incident underscores the potential risks of relying on AI for sensitive account management tasks.

The breach reflects broader issues surrounding data security and user privacy in social media platforms, especially as companies increasingly integrate AI into their support frameworks. The incident has sparked discussions about the adequacy of current security protocols and the implications of removing features like end-to-end encryption, which could further compromise user data.