Zendesk Unveils AI-Powered Employee Service with New Microsoft Integrations

Microsoft is reportedly spending nearly $500 million annually on Anthropic's AI models, positioning itself as one of Anthropic's largest customers despite its existing partnership with OpenAI. This strategic investment is likely aimed at enhancing Microsoft's negotiating power with OpenAI in the competitive AI landscape.

Microsoft has successfully shut down a scam website that facilitated the theft of millions by fraudsters leveraging pirated software. This action underscores the company's commitment to combating cybercrime and protecting its users from malicious activities.

Algolia, a leading AI Search and Retrieval platform, has announced six bold predictions for 2026, focusing on the resurgence of brand loyalty and the interplay of retrieval, scale, and memory in retail and AI sectors. This strategic outlook aims to position Algolia at the forefront of technological disruption in the coming year.

A recent Microsoft study reveals that 64% of residents in the UAE are now utilizing generative AI, indicating a significant increase in AI adoption among the population. This trend reflects the growing integration of AI technologies into daily life and various sectors.

Genpact has released new research indicating that 12% of enterprises are leading the way towards becoming autonomous, highlighting four critical enablers that facilitate the transition from AI experimentation to the establishment of autonomous enterprises. This research underscores the role of artificial intelligence in reshaping operational and growth strategies within organizations.

A recent leak regarding Windows 11 indicates that Microsoft is planning to deepen the integration of its AI feature, Copilot, within File Explorer, as evidenced by a hidden button discovered in Insider builds. This development suggests a shift towards enhancing user interaction with the operating system's file management system.

President Donald Trump announced that Microsoft will increase its payments for electricity used by its datacenters, as part of a broader initiative to ensure that large tech companies contribute fairly to the energy costs associated with their operations. This decision comes amid growing scrutiny of the impact of energy-intensive datacenters on electricity prices in the U.S.

President Donald Trump has issued a warning to Microsoft and other major tech companies, urging them not to pass the rising costs of electricity for AI data centers onto American consumers. This comes amid growing concerns over increasing electricity bills linked to the expansion of AI technologies.