Unsupervised Evaluation of Multi-Turn Objective-Driven Interactions

arXiv — cs.LGThursday, November 6, 2025 at 5:00:00 AM

Unsupervised Evaluation of Multi-Turn Objective-Driven Interactions

A new study highlights the challenges of evaluating large language models (LLMs) in enterprise settings, where AI agents interact with humans for specific objectives. The research introduces innovative methods to assess these interactions, addressing issues like complex data and the impracticality of human annotation at scale. This is significant because as AI becomes more integrated into business processes, reliable evaluation methods are crucial for ensuring effectiveness and trust in these technologies.
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