WER is Unaware: Assessing How ASR Errors Distort Clinical Understanding in Patient Facing Dialogue

arXiv — cs.CLMonday, November 24, 2025 at 5:00:00 AM
  • A recent study has highlighted the limitations of relying on Word Error Rate (WER) in evaluating Automatic Speech Recognition (ASR) systems used in clinical dialogues. The research indicates that traditional metrics do not accurately reflect the clinical impact of transcription errors, as assessed by expert clinicians comparing ASR outputs to ground-truth utterances.
  • This development is significant as it challenges the current evaluation standards in ASR technology, particularly in healthcare settings, where accurate communication between doctors and patients is crucial for effective treatment and understanding.
  • The findings underscore a broader conversation about the need for more sophisticated evaluation methods in ASR systems, particularly as advancements like retrieval augmented generation are explored to improve transcription accuracy, especially in challenging contexts with rare terms.
— via World Pulse Now AI Editorial System

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