From compliance to co-creation: AI transforms Oklahoma’s public services

In a significant move towards modernization, Oklahoma is implementing artificial intelligence to transform its public services, shifting from compliance-focused practices to a model of co-creation. This initiative, known as AI-led process intelligence, is designed to streamline operations and save valuable time, which in turn is expected to benefit taxpayers. By reducing bureaucratic inefficiencies, the state aims to create a more responsive and effective government. The initiative is not just about cutting costs; it is about enhancing the quality of services provided to the public. As AI continues to evolve, its integration into public services could serve as a model for other states looking to improve their operational efficiency and responsiveness to citizen needs.