Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

FortuneThursday, November 6, 2025 at 5:19:19 PM
Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

Jamie Dimon, the CEO of JPMorgan Chase, emphasizes the importance of staying connected with customers by personally reading their complaints. He believes that his staff often filters too much information, which can create barriers between leadership and customer feedback. This approach highlights Dimon's commitment to transparency and responsiveness, showcasing a leadership style that values direct communication and customer satisfaction.
— via World Pulse Now AI Editorial System

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