Water companies told to refund £260m to customers for poor performance

BBC NewsThursday, October 23, 2025 at 4:33:09 PM
Water companies told to refund £260m to customers for poor performance
Water companies in the UK have been ordered to refund £260 million to customers due to poor performance, highlighting ongoing issues in the sector. This situation is significant as it reflects the dissatisfaction of consumers with water services, yet it comes at a time when bills are set to increase to finance necessary improvements in water infrastructure. This duality raises concerns about the balance between customer satisfaction and the need for investment in essential services.
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