How the world’s largest call center operator is blending artificial intelligence with emotional intelligence

Teleperformance, the world's largest call center operator, is making waves in the industry by integrating artificial intelligence with emotional intelligence. Since 2023, the company has been adopting AI technologies to enhance both internal processes and client operations, all while ensuring that employee engagement remains a priority. This approach not only boosts efficiency but also fosters a more empathetic work environment, which is crucial in customer service. As AI continues to evolve, Teleperformance's strategy could set a new standard for how businesses can harmonize technology with human touch.