Empathy is the most under-hyped factor of the AI transformation era, American Express exec says

FortuneMonday, October 20, 2025 at 1:36:21 PM
Empathy is the most under-hyped factor of the AI transformation era, American Express exec says
At Fortune's Most Powerful Women conference, Anna Marrs from American Express highlighted the crucial role of empathy in the AI transformation era. She emphasized that while technology evolves rapidly, the human touch remains essential for meaningful connections and customer experiences. This perspective is vital as businesses navigate the complexities of integrating AI into their operations, reminding us that empathy can drive innovation and foster stronger relationships.
— Curated by the World Pulse Now AI Editorial System

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