Will AI mean the end of call centres?

BBC NewsSunday, November 2, 2025 at 11:20:59 PM
Will AI mean the end of call centres?
The rise of artificial intelligence has sparked concerns that it could lead to the end of traditional call centres, with many commentators suggesting that most customer support jobs may soon be replaced. This shift matters because it raises questions about job security for millions of workers and the future of customer service, which relies heavily on human interaction.
— Curated by the World Pulse Now AI Editorial System

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