The rise of auto attendants: convenience or customer frustration?

The article discusses the growing use of auto attendants in customer service, weighing their convenience against potential customer frustration. As businesses increasingly adopt these automated systems, it's important to consider how they impact customer experience. While auto attendants can streamline processes and reduce wait times, they may also lead to dissatisfaction if customers feel their needs are not being met. This topic is relevant as companies strive to balance efficiency with personalized service.