Cursor developed an internal AI Help Desk that handles 80% of its employees’ support tickets says the $29 billion startup’s CEO

FortuneTuesday, December 9, 2025 at 12:16:23 AM
Cursor developed an internal AI Help Desk that handles 80% of its employees’ support tickets says the $29 billion startup’s CEO
  • Cursor, a $29 billion AI coding-assistant startup, has developed an internal AI Help Desk that successfully manages 80% of its employees' support tickets, as stated by CEO Michael Truell at Fortune's Brainstorm AI conference. This initiative showcases the company's commitment to integrating AI into its operational framework.
  • The implementation of the AI Help Desk is significant for Cursor as it not only streamlines internal processes but also enhances employee productivity and satisfaction by reducing the time spent on support issues, allowing teams to focus on core tasks.
  • This development reflects a broader trend in the AI sector, where startups are rapidly increasing their valuations and adopting AI technologies to optimize operations, indicating a shift in workplace dynamics and the potential for AI to reshape traditional business models.
— via World Pulse Now AI Editorial System

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