No-star review for a request for feedback | Brief letters

A recent letter to the editor expresses frustration over a feedback request from NatWest regarding a cash deposit machine. The writer, Susan Treagus, questions the necessity of reviewing a machine and highlights the overwhelming number of feedback requests consumers face today. This matters because it reflects a growing annoyance among customers who feel their time is being wasted on trivial surveys, potentially impacting their perception of the brand.