Salesforce has hit a major milestone—its AI agents have now handled over 1 million customer conversations. The company’s finance chief, Robin Washington, shared this update while discussing the growing role of "agentic AI" (think AI that doesn’t just answer questions but takes action) and even dropped some career advice along the way.

Editor’s Note: This isn’t just a humblebrag about big numbers—it’s a sign that AI is moving beyond chatbots and into real, practical use cases where it’s handling complex customer interactions. For businesses, it’s proof that AI can scale; for workers, it’s a heads-up that the future of customer service (and maybe their own jobs) is evolving fast. And hey, if Salesforce’s CFO is weighing in, you know this is more than just hype.