I Didn't Expect a Refund From Amazon After All These Years, but It Happened

Editor’s Note: This isn’t just a feel-good story about a random refund—it hints at how companies might be auditing past transactions for errors, even long after the fact. For shoppers, it’s a reminder that overcharges or unresolved issues could still get corrected, even if you’ve forgotten about them. For businesses, it’s a nudge about the value of proactive customer service (and the PR wins that come with it).