‘The feature was not a good feature’ — Grammarly CEO admits Experts Review didn’t work, but you may not like what replaces it

Grammarly CEO Shishir Mehrotra acknowledged that the Experts Review feature, which aimed to provide writing advice from experts without their consent, was ineffective and admitted the company could improve its offerings.

This admission reflects a significant moment for Grammarly as it seeks to enhance user trust and credibility in its AI-driven tools, particularly after facing criticism for the controversial implementation of the Experts Review feature.

The broader implications of this situation highlight ongoing debates about ethical practices in AI applications, especially concerning user privacy and consent, as companies navigate the complexities of integrating AI into their services.