AI voice fraud is exploiting contact centers
NegativeTechnology

- AI voice fraud is becoming a pressing issue for contact centers, as fraudsters leverage advanced technology to impersonate human voices, leading to serious security concerns and potential financial losses.
- This development is critical as it undermines the integrity of customer interactions and poses risks to businesses that rely on contact centers for customer service.
- The situation reflects broader challenges in the tech industry, where rapid advancements in AI, such as vibe coding, raise concerns about security and oversight, emphasizing the need for robust protective measures.
— via World Pulse Now AI Editorial System







