Microsoft apologizes to 365 users over confusing software tiers

TechRadarThursday, November 6, 2025 at 10:59:48 AM
NeutralTechnology
Microsoft apologizes to 365 users over confusing software tiers
Microsoft has issued an apology to its 365 users, acknowledging that it could have communicated more clearly about the option to keep Classic plans during recent price increases. This matters because clear communication is essential for customer trust, especially when changes in pricing can significantly impact users' decisions.
— via World Pulse Now AI Editorial System

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