TechnologyLos Angeles TimesTue, Sep 2, 2025, 8:38 PMNeutral

Salesforce CEO Marc Benioff says he cut 4,000 support roles because of AI

Salesforce CEO Marc Benioff announced the elimination of 4,000 support roles, attributing the decision to the rise of AI technology. The company is increasingly utilizing AI agents to enhance employee support and customer service.

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Salesforce CEO Marc Benioff announced the elimination of 4,000 support roles, attributing the decision to the rise of AI technology. The company is increasingly utilizing AI agents to enhance employee support and customer service.
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