A Starlink user shares their experience of relying on the satellite internet service without issues—until it suddenly stopped working across a large area on Thursday.

Editor’s Note: Starlink has been a game-changer for people in remote or underserved areas, but this outage highlights the risks of depending on a single provider—especially one still in its early stages. If even a cutting-edge system like this can fail unexpectedly, it’s a reminder that no tech is bulletproof.