Ever wondered what it's like inside a GP surgery at 8 a.m. when the phones start ringing? The BBC takes us behind the scenes to show the chaos and pressure doctors and receptionists face daily, as they juggle overwhelming demand for appointments. One receptionist even quips, "We're not Rottweilers," pushing back against the stereotype of gatekeeping care—revealing the human side of a system stretched to its limits.

Editor’s Note: This isn’t just another "GP crisis" story—it’s a raw look at how understaffing and high demand turn routine care into a daily scramble. For patients, it’s frustrating; for staff, it’s exhausting. It matters because it shows why "just call at 8 a.m." often doesn’t work, and why blaming frontline workers misses the bigger problem.