Taco Bell tops new drive-thru speed rankings as Chick-fil-A wins on satisfaction

A recent study has revealed that Taco Bell has topped the drive-thru speed rankings, while Chick-fil-A continues to excel in customer satisfaction. Fast-food drive-thrus are averaging a wait time of five minutes and 35 seconds, with an impressive 87% accuracy rate. This highlights that while speed is important, factors like friendliness and order accuracy play a crucial role in enhancing the overall customer experience. This information is valuable for both consumers and businesses aiming to improve service.