Major outage hits Telstra mobile network as thousands report they can’t make calls or access internet

A major outage has affected Telstra's mobile network, leaving thousands of users unable to make calls or access the internet. The telecommunications provider, which serves around 25 million mobile services across Australia, confirmed the issue on Wednesday, leading to disruptions including the shutdown of regional trains in Victoria and affecting emergency calls.

This outage poses significant challenges for Telstra, as it not only impacts customer satisfaction but also raises concerns about the reliability of its services, especially during critical times when communication is essential.

The incident highlights ongoing vulnerabilities within Australia's telecommunications infrastructure, particularly as severe weather events, such as the significant storm expected to hit Western Australia and bring icy conditions to Victoria, can exacerbate service disruptions and affect public safety.