Telstra outage: glitches continue as ‘secondary’ outages hit triple-zero calls and regional trains remain stranded

Telstra is experiencing ongoing issues following a major mobile network outage that began on Wednesday, with customers still unable to connect to the emergency hotline, triple zero, as of Thursday morning. The telecommunications provider confirmed that a secondary issue is affecting calls, leaving many users frustrated and unable to access critical services.

This outage is significant for Telstra, which serves approximately 25 million mobile services across Australia, as it raises concerns about the reliability of its network and the potential impact on customer trust and safety.

The situation highlights broader challenges within the telecommunications sector, particularly regarding infrastructure resilience and emergency response capabilities, as users increasingly rely on mobile networks for essential communication, especially during emergencies.