CRA gave accurate tax info to 17% of individual callers: AG report

Global NewsTuesday, October 21, 2025 at 6:03:08 PM
CRA gave accurate tax info to 17% of individual callers: AG report
A recent report by Auditor General Karen Hogan revealed that the Canada Revenue Agency (CRA) provided accurate tax information to only 17% of individual callers. The findings are concerning, as most callers experienced long wait times averaging 31 minutes, with just 18% of calls being answered within the CRA's service standard of 15 minutes. This highlights significant issues in the agency's customer service and efficiency, which could impact taxpayers seeking timely assistance.
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