Microsoft to refund millions of customers over 365 subscription price increase for Copilot AI add-on

The GuardianWednesday, November 5, 2025 at 11:36:13 PM
Microsoft to refund millions of customers over 365 subscription price increase for Copilot AI add-on

Microsoft to refund millions of customers over 365 subscription price increase for Copilot AI add-on

Microsoft is set to refund nearly 3 million Australians who were affected by the price increase for the Copilot AI add-on to their 365 subscriptions. This decision is significant as it not only addresses customer concerns over pricing but also reinforces Microsoft's commitment to customer satisfaction. By offering refunds, Microsoft is taking a proactive step to maintain trust and loyalty among its users, especially in a competitive market where customer experience is paramount.
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