IndiGo battles passenger fury over lost luggage chaos

Al JazeeraMonday, December 8, 2025 at 12:53:31 PM
  • IndiGo, India's largest airline, is facing significant backlash as it struggles with lost luggage chaos amid mass flight cancellations, leaving thousands of bags stranded and passengers frustrated. The airline has canceled over 2,000 flights, exacerbating the situation as travelers are left without their belongings during a peak travel period.
  • This crisis poses a serious threat to IndiGo's reputation and operational stability, as customer dissatisfaction grows due to the airline's inability to manage the situation effectively. The airline has indicated that it expects to return to normal operations only by February 10, raising concerns about its service reliability.
  • The ongoing turmoil reflects broader issues within the Indian aviation sector, including staffing shortages and regulatory challenges. The Indian aviation ministry's intervention highlights the urgency of addressing these systemic problems, as the airline's operational disruptions have not only affected passengers but also raised questions about the industry's preparedness for peak travel demands.
— via World Pulse Now AI Editorial System

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