Chatbots don't judge! Customers prefer robots over humans when it comes to those 'um, you know' purchases

Tech Xplore — AI & MLThursday, November 6, 2025 at 5:31:04 PM
Chatbots don't judge! Customers prefer robots over humans when it comes to those 'um, you know' purchases

Chatbots don't judge! Customers prefer robots over humans when it comes to those 'um, you know' purchases

Recent findings reveal that customers increasingly prefer chatbots over human representatives for inquiries about sensitive products. This trend highlights a growing comfort with technology in retail, as shoppers appreciate the non-judgmental nature of chatbots. As businesses adapt to this preference, it could reshape customer service strategies and enhance the shopping experience.
— via World Pulse Now AI Editorial System

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