Coinbase Faces Customer Fury — Exec Promises To Do Better

BitcoinistSunday, September 21, 2025 at 11:00:53 PM
Coinbase Faces Customer Fury — Exec Promises To Do Better
Coinbase is currently under fire from its users due to slow response times and inadequate support, especially following a significant data breach that compromised the information of over 69,000 customers. This situation has led to heightened frustration among users, prompting the company to pledge improvements in its customer service approach. It's crucial for Coinbase to address these concerns, as customer trust is essential for its reputation and future growth.
— Curated by the World Pulse Now AI Editorial System

Was this article worth reading? Share it

Recommended Readings
Coinbase CEO: 'We Want to Become a Super App and Provide All Types of Financial Services'
PositiveCryptocurrency
Coinbase CEO Brian Armstrong recently shared exciting plans for the company to evolve into a super app, aiming to be the go-to financial account for users. This move comes as Coinbase navigates the complexities of U.S. crypto regulations and increasing pressure from traditional banks. By expanding its services, Coinbase hopes to simplify financial management for users and solidify its position in the rapidly changing financial landscape.
Data Shows Coinbase Tops $347B in Bitcoin With Over 3M BTC Under Custody
PositiveCryptocurrency
Coinbase has reached a significant milestone by surpassing $347 billion in Bitcoin holdings, with over 3 million BTC currently under its custody. This achievement highlights the growing trust and reliance on Coinbase as a leading cryptocurrency exchange and custodian. As more investors turn to digital assets, Coinbase's robust custody solutions are becoming increasingly important, ensuring security and accessibility for both individual and institutional investors.
Coinbase’s Super App Vision: Why Best Wallet Token ($BEST) Could Be the Real Winner
PositiveCryptocurrency
The recent bullish trend in the crypto market, fueled by the pro-crypto stance of the new Trump administration, has led to significant growth initiatives among crypto companies. This environment is particularly favorable for Coinbase's vision of a super app, positioning the Best Wallet Token ($BEST) as a potential standout in the evolving landscape. As companies adapt to these changes, the focus on innovation and user-friendly solutions could redefine how we interact with digital currencies, making this an exciting time for investors and users alike.
Shiba Inu Joins The Ranks Of Dogecoin, XRP On Coinbase ETF Watchlist – The Next Big Thing?
PositiveCryptocurrency
Shiba Inu is making waves by being considered for exchange-traded funds (ETFs), joining the ranks of major cryptocurrencies like Dogecoin and XRP. This recognition from Coinbase, which already offers futures for SHIB, could signal a bright future for the meme coin. With its marketing lead asserting that Shiba Inu is well-prepared for ETF consideration and analysts predicting substantial price growth, this development is exciting for investors and crypto enthusiasts alike.
Coinbase exec addresses customer service backlash: ‘We hear you’
PositiveCryptocurrency
Coinbase is responding to recent customer service complaints following a significant data breach by revamping its support operations. This move is crucial as it aims to rebuild trust with users who have been affected, showing that the company is committed to improving their experience and addressing concerns.
Kevin Durant Recovers Bitcoin Bought at $650, Now Up Over 17,700%, After Nearly a Decade
PositiveCryptocurrency
Kevin Durant's successful recovery of Bitcoin purchased at just $650, now soaring over 17,700%, highlights the potential for significant returns in cryptocurrency investments. This story is particularly relevant as it unfolds against a backdrop of growing frustration among Coinbase users who have struggled with account access issues, making Durant's triumph a beacon of hope for investors navigating the volatile crypto landscape.
Coinbase CEO sets sights on replacing banks with crypto super app
PositiveCryptocurrency
Coinbase CEO Brian Armstrong is on a mission to revolutionize the financial landscape by developing a crypto super app that aims to replace traditional banks. This innovative platform will offer services like credit cards, payments, and Bitcoin rewards, making it easier for users to manage their finances in a digital-first world. This move is significant as it highlights the growing acceptance of cryptocurrency in everyday transactions and could reshape how we think about banking.
NBA Star Strikes Gold In Forgotten Bitcoin Stash – Details
PositiveCryptocurrency
NBA star Kevin Durant has made headlines by rediscovering a long-lost Bitcoin stash after regaining access to a Coinbase account that had been inactive for nearly a decade. This exciting development not only highlights the potential of cryptocurrency investments but also serves as a reminder of the importance of keeping track of digital assets. Durant's story could inspire others to explore their own forgotten accounts, potentially leading to unexpected financial windfalls.
NBA Star Kevin Durant Reclaims Old Bitcoin, Ending Years of Coinbase Lockout
PositiveCryptocurrency
NBA star Kevin Durant has successfully regained access to his old Bitcoin account after years of being locked out by Coinbase. This development is significant not only for Durant, who can now manage his cryptocurrency investments, but also highlights the ongoing challenges users face with digital asset platforms. As cryptocurrencies continue to gain popularity, ensuring secure and accessible accounts is crucial for both investors and the industry.
NBA star Kevin Durant recovers Coinbase account after nearly 10 years
PositiveCryptocurrency
NBA star Kevin Durant has successfully regained access to his Coinbase account nearly ten years after losing it, allowing him to manage his Bitcoin holdings once again. This recovery is significant not only for Durant, who can now access his investments, but also highlights the importance of account security in the cryptocurrency space, especially for high-profile individuals.
FTX creditors set to receive $1.6B in third distribution round on Sept. 30
PositiveCryptocurrency
FTX creditors are set to receive a significant $1.6 billion in the third distribution round on September 30, marking a positive step in the recovery process following the exchange's collapse in 2022. This distribution brings some customers to an impressive 95% cumulative recovery rate, highlighting the ongoing efforts to compensate those affected. However, creditors will need to navigate multiple verification steps through the FTX Customer Portal to access their payments, which could take one to three weeks. This news is crucial as it reflects the progress being made in restoring trust and financial stability for FTX's users.
Why Coinbase and OKX want a slice of Australia’s $2.8T pension pie
PositiveCryptocurrency
Coinbase and OKX are making significant moves to tap into Australia's massive $2.8 trillion pension market by promoting the inclusion of cryptocurrency in self-managed super funds. This initiative is important as it not only expands the reach of digital assets but also provides Australian investors with new opportunities to diversify their retirement savings. As these global exchanges push for greater acceptance of crypto in traditional finance, it could lead to a broader shift in how Australians view and utilize their pension funds.
Latest from Cryptocurrency
XRP Price Dips Below $3 – Could This Trigger a Bigger Bearish Wave?
NegativeCryptocurrency
XRP's price has recently dipped below the $3.00 mark, raising concerns among investors about a potential larger bearish trend. Currently trading under $2.950, the cryptocurrency is showing signs of further decline, especially if it falls below the critical support level of $2.880. This situation is significant as it could indicate a broader downturn in the market, affecting not just XRP but potentially other cryptocurrencies as well.
Coins for classrooms: CZ raises $1.3M in donations for Giggle Academy
PositiveCryptocurrency
CZ has successfully raised $1.3 million in donations for Giggle Academy through trading fees from the newly launched memecoin $GIGGLE, created by an X user named RUNE. This initiative not only highlights the potential of cryptocurrency to support educational causes but also showcases the community's willingness to contribute to meaningful projects. It's a great example of how innovative financial tools can make a positive impact in the real world.
Arthur Hayes says he sold all his HYPE... to buy a Ferrari
PositiveCryptocurrency
Arthur Hayes, the co-founder of BitMEX, has made headlines by selling his entire stash of HYPE tokens for a profit exceeding $800,000. This decision follows his recent optimistic prediction about the cryptocurrency market, where he anticipated a significant surge. Hayes' move not only highlights his confidence in the market but also showcases the potential for substantial gains in the crypto space, making it a noteworthy event for investors and enthusiasts alike.
XRP Slides 3% as Bitcoin Pullback Overshadows Record ETF Launch
NegativeCryptocurrency
XRP has seen a 3% decline as the recent pullback in Bitcoin's price overshadows the excitement surrounding a record ETF launch. This downturn highlights the volatility in the cryptocurrency market, where even significant developments like an ETF can be overshadowed by broader market trends. Investors are closely watching these fluctuations, as they can impact trading strategies and market confidence.
IG to Acquire Independent Reserve to Boost Asia‑Pacific Crypto Expansion
PositiveCryptocurrency
IG Group's acquisition of Independent Reserve marks a significant step in expanding its footprint in the Asia-Pacific crypto market. This move not only enhances IG's offerings but also reflects the growing acceptance and integration of cryptocurrencies in mainstream finance. As more investors look towards digital assets, this acquisition positions IG to better serve its clients and capitalize on the increasing demand for crypto trading services in the region.
Bitcoin Bulls Challenged by Dollar's Doji, XRP MACD Bearish Ahead of Fed Speak & PCE Inflation
NeutralCryptocurrency
Bitcoin faces challenges as the dollar shows signs of stability, indicated by a doji pattern. Meanwhile, XRP's MACD suggests bearish momentum ahead of important announcements from the Federal Reserve and the PCE inflation report. This situation is crucial for investors as it could influence market trends and trading strategies in the cryptocurrency space.