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Starbucks CEO reveals a ‘secret AI barista’ that assists with making coffee in real time—and may one day predict your order

Fortune•Thursday, October 16, 2025 at 4:49:31 PM
PositiveFinancial Markets
Starbucks CEO reveals a ‘secret AI barista’ that assists with making coffee in real time—and may one day predict your order
Starbucks CEO Brian Niccol has unveiled an innovative 'secret AI barista' designed to enhance the coffee ordering experience in real time. This technology aims to streamline the often chaotic process of ordering, potentially predicting customer preferences and improving service efficiency. By integrating AI into their operations, Starbucks is positioning itself to reclaim its status as the world's leading customer service company, making this development significant for both the brand and its customers.
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