Southwest Airlines' latest change means some can’t fly anymore

TheStreetSaturday, November 1, 2025 at 3:03:00 PM
Southwest Airlines' latest change means some can’t fly anymore
Southwest Airlines, once celebrated for its exceptional customer service, is facing criticism due to recent changes that may prevent some customers from flying. According to JD Power's 2025 North American Airline Satisfaction Study, Southwest has ranked highest in customer satisfaction in the economy segment for four consecutive years. However, these new policies could undermine that reputation, raising concerns among loyal customers about their travel options and the airline's commitment to service.
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Southwest Airlines, once celebrated for its exceptional customer service, is facing criticism due to recent changes that may prevent some customers from flying. According to JD Power's 2025 North American Airline Satisfaction Study, Southwest has ranked highest in customer satisfaction in the economy segment for four consecutive years. However, these new policies could undermine that reputation, raising concerns among loyal customers about their travel options and the airline's commitment to service.
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