Beyond Feel-Good—Empathy As A Core Business Metric
PositiveFinancial Markets

A recent global survey highlights the critical importance of empathy in business, revealing that three out of four consumers are likely to abandon companies that lack this essential quality. This finding underscores the need for leaders to prioritize empathy in their operations, as it can significantly impact customer loyalty and overall success. By embedding empathy into their business practices, companies can foster stronger connections with their customers and enhance their brand reputation.
— Curated by the World Pulse Now AI Editorial System