How cloud-based technology is helping contact centers cut carbon emissions

TechRadarThursday, November 20, 2025 at 2:59:27 PM
PositiveTechnology
How cloud-based technology is helping contact centers cut carbon emissions
  • Cloud
  • The adoption of cloud solutions helps contact centers streamline operations, reduce energy consumption, and meet regulatory standards, ultimately benefiting their corporate image and customer trust.
  • As the industry evolves, the integration of AI and renewable energy in data centers highlights a broader trend towards sustainable practices, even as challenges like AI voice fraud pose risks to security and customer relations.
— via World Pulse Now AI Editorial System

Was this article worth reading? Share it

Recommended Readings
Windows 1.0 released 40 years ago today - and started Microsoft's road to success
PositiveTechnology
Windows 1.0 was released 40 years ago, marking the beginning of Microsoft's journey towards becoming a dominant player in the technology industry. While it did not revolutionize the market at the time, it established a foundation for future innovations and developments within the Windows operating system.
Perplexity's Comet AI browser may have some concerning security flaws which could let hacker hijack your device
NegativeTechnology
SquareX has identified a significant security flaw in Perplexity's Comet AI browser, revealing a hidden API that could allow hackers to execute local commands on users' devices. This vulnerability raises serious concerns about the safety of users' data and device integrity.
Twitch introduces facial age scans in the UK despite privacy concerns
NegativeTechnology
Twitch has implemented a facial age scan requirement for users in the UK to access mature content. This move has sparked significant privacy concerns among users and has led to an increased interest in VPN services as individuals seek to bypass the new verification process.
Microsoft says Copilot will 'finish your code before you finish your coffee' provoking another barrage of anti-AI and Windows 11 sentiment
NegativeTechnology
Microsoft has announced that its Copilot feature will be able to complete coding tasks quickly, claiming it can 'finish your code before you finish your coffee.' This announcement has led to a wave of negative reactions from Windows 11 users, who have responded with trolling and criticism regarding the AI's capabilities and implications.
Google launches Nano Banana Pro, a massive leap in AI image editing powered by Gemini 3 Pro
PositiveTechnology
Google has launched the Nano Banana Pro, an advanced AI image editing tool built on the Gemini 3 Pro model. This new tool enhances the visualization of information, utilizing Gemini's sophisticated reasoning and real-world knowledge to generate more realistic images than ever before.
WordPress plugin with over a million installs may have a worrying security flaw - here's what we know
NegativeTechnology
A critical flaw in a widely used WordPress plugin, which has over a million installations, has been discovered. This vulnerability allows threat actors to execute arbitrary PHP commands, potentially leading to complete control over affected websites. The issue raises significant concerns regarding the security of WordPress sites and the potential for widespread exploitation.
Bridging the real digital gap in the public sector
NeutralTechnology
Bridging the digital divide in the public sector requires a focus on people rather than solely on technology. This approach emphasizes the importance of human factors in successfully implementing digital solutions within public institutions.
Fortinet admits it found another worrying zero-day being exploited in attacks
NegativeTechnology
Fortinet has identified a new zero-day vulnerability affecting multiple versions of its FortiWeb web application firewall, which is currently being exploited in cyberattacks. A patch has been made available to address this issue.