Zendesk launches new AI capabilities for the Resolution Platform, creating the ultimate service experience for all

VentureBeat•Thursday, October 9, 2025 at 4:00:00 AM

Zendesk has unveiled new AI capabilities for its Resolution Platform, enhancing the service experience for its vast customer base. With nearly 5 billion resolutions handled annually for over 100,000 clients, the company is set to generate around $200 million in AI-related revenue this year, significantly outpacing competitors. This investment in AI and R&D not only showcases Zendesk's commitment to innovation but also positions it as a leader in the customer service industry, making it an exciting time for businesses looking to improve their service offerings.

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