Coinbase is currently under fire from its users due to slow response times and inadequate support, especially following a significant data breach that compromised the information of over 69,000 customers. This situation has led to heightened frustration among users, prompting the company to pledge improvements in its customer service approach. It's crucial for Coinbase to address these concerns, as customer trust is essential for its reputation and future growth.

Coinbase is responding to recent customer service complaints following a significant data breach by revamping its support operations. This move is crucial as it aims to rebuild trust with users who have been affected, showing that the company is committed to improving their experience and addressing concerns.