Royal Mail has been hit with a hefty £21 million fine by Ofcom after failing to meet its delivery targets for first- and second-class mail. This has resulted in millions of important letters arriving late, raising concerns about the reliability of postal services in the UK. The regulator's findings highlight persistent failures in the delivery system, which could impact customer trust and the overall efficiency of mail services. This situation is significant as it underscores the challenges faced by traditional postal services in maintaining standards amidst growing competition and changing consumer expectations.

Royal Mail has been hit with a hefty £21 million fine for failing to meet post delivery targets, marking it as the third-largest penalty ever imposed by the communications watchdog. This situation is significant as it highlights ongoing challenges in the postal service, raising concerns about reliability and efficiency that could affect customers and businesses alike.