Sydney resident died after triple-zero call didn’t work on Samsung phone, TPG says

The GuardianTuesday, November 18, 2025 at 12:26:29 AM
Sydney resident died after triple-zero call didn’t work on Samsung phone, TPG says
  • A Sydney resident tragically died after failing to connect to emergency services via a Samsung phone that was incompatible with the TPG network. The incident, which occurred on November 13, highlights serious issues regarding the compatibility of devices with emergency call systems. TPG confirmed that the software on the device prevented the call from going through, leading to the resident's death.
  • This incident underscores the critical importance of ensuring that mobile devices are compatible with emergency services. It raises questions about the responsibilities of telecommunications companies like TPG and Vodafone in providing reliable service and the potential risks to public safety when devices fail to connect during emergencies.
— via World Pulse Now AI Editorial System

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