CRA says AI will help boost call centre accuracy for taxpayers seeking info
PositiveWorld Affairs

The Canada Revenue Agency (CRA) is set to enhance the accuracy of its call center services for taxpayers by implementing advanced training and automation. A senior CRA official shared this news with MPs, highlighting the agency's commitment to providing reliable information. This initiative is significant as it aims to improve taxpayer experience and ensure that individuals receive accurate guidance, ultimately fostering trust in the agency.
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