Optus admits process not followed after it missed at least five warnings of triple zero outage

The GuardianSunday, September 21, 2025 at 7:38:32 AM
Optus admits process not followed after it missed at least five warnings of triple zero outage
Optus has come under fire for failing to follow proper procedures after missing multiple warnings about a triple zero outage, which is critical for emergency services. The Albanese government is now facing pressure to impose strict penalties on the telecommunications company, with the emergency management minister labeling their actions as 'absolutely disgraceful.' This situation highlights the importance of reliable communication systems in emergencies and raises concerns about public safety.
— Curated by the World Pulse Now AI Editorial System

Was this article worth reading? Share it

Recommended Readings
Optus CEO says ‘compulsory escalation process’ for reports of triple-zero failures to be introduced – as it happened
NegativeWorld Affairs
Optus CEO has announced a new compulsory escalation process for addressing triple-zero failures, highlighting the urgency of improving emergency response systems. This move comes amid concerns over the effectiveness of current protocols, especially as world leaders like Anthony Albanese engage with Donald Trump without clear benefits. The introduction of this process is crucial as it aims to enhance public safety and restore trust in emergency services, which have faced scrutiny recently.
Republicans warn Australia of ‘punitive measures’ over recognition of Palestinian state
NegativeWorld Affairs
Republican leaders, including allies of Donald Trump like Ted Cruz, have issued a stern warning to Australian Prime Minister Anthony Albanese regarding the potential recognition of a Palestinian state. They describe such a move as 'reckless' and threaten punitive measures against Australia if it proceeds. This situation is significant as it highlights the tensions between U.S. foreign policy and Australia's diplomatic decisions, potentially impacting their bilateral relations and Australia's standing in international politics.
Australian government pressures singer to exit Intervision – organizers
NegativeWorld Affairs
The Australian government has reportedly pressured singer Vassy to withdraw from the Intervision song contest in Moscow, raising concerns about censorship and artistic freedom. This situation highlights the ongoing tensions between political influence and cultural expression, as artists face increasing scrutiny over their participation in international events. It matters because it reflects broader issues of freedom of expression and the impact of government intervention in the arts.
Revealed: how Albanese tried and failed (so far) to get a meeting with Trump
NegativeWorld Affairs
Recent documents reveal the difficulties Australian Prime Minister Anthony Albanese faced in trying to secure a one-on-one meeting with US President Donald Trump. Despite his efforts, the meeting has not yet materialized, highlighting the challenges in diplomatic relations between Australia and the US. This situation is significant as it reflects the complexities of international diplomacy and the importance of personal connections between world leaders.
Sydney’s Kingsford Smith airport has a bold plan to dominate air travel. Can new rival Western Sydney compete?
NeutralWorld Affairs
Sydney's Kingsford Smith Airport is gearing up to maintain its dominance in air travel as it faces competition from the newly proposed Western Sydney Airport. This rivalry is significant as it could reshape the region's transportation landscape, impacting passenger choices and cargo logistics. With both airports vying for a share of the market, travelers may benefit from improved services and options, making this a crucial development for the future of air travel in Australia.
Optus network outage in which three people died lasted eight hours longer than telco initially said
NegativeWorld Affairs
The recent Optus network outage has raised serious concerns after it was revealed that the disruption lasted eight hours longer than initially reported, impacting 600 customers' ability to call emergency services. Tragically, this outage is linked to three incidents involving fatalities, highlighting the critical importance of reliable communication networks. This situation not only affects those directly involved but also raises questions about the accountability and preparedness of telecommunications providers in emergencies.
‘Incompetent’: SA premier slams Optus as eight-week-old baby among three who died when triple zero calls failed
NegativeWorld Affairs
South Australian Premier Peter Malinauskas has harshly criticized Optus following a tragic incident where three individuals, including an eight-week-old baby, lost their lives due to failed emergency calls during a network upgrade. This situation highlights the critical importance of reliable telecommunications, especially in emergencies, and raises serious questions about the company's responsibility and preparedness. The incident has sparked outrage and calls for accountability, emphasizing the need for robust communication systems to ensure public safety.
BHP blames ‘coal tax’ for job layoffs. But there’s obvious reasons coalmines aren’t as profitable anymore
NegativeWorld Affairs
BHP has attributed recent job layoffs in the coal sector to a 'coal tax,' but experts suggest that rising wages and increased costs of mining are the real culprits. This situation highlights the challenges facing the coal industry, which is struggling with profitability as operational costs rise. Understanding these dynamics is crucial as they impact not only the workforce but also the broader economic landscape in Australia.
Track stars: the world tram driver championship wowed Europe. Now Australia is gearing up for its turn
PositiveWorld Affairs
The recent world tram driver championship in Vienna was a thrilling event, showcasing the skills of teams from 25 cities in front of thousands of enthusiastic spectators. With Australia set to host the next championship in 2027, this event not only highlights the importance of tram drivers but also fosters international camaraderie and competition in public transport. It's a unique celebration of a profession that often goes unnoticed, and the excitement surrounding the upcoming Australian event promises to elevate the profile of tram driving even further.
Value of Australia’s coal and gas exports will plunge 50% in five years, treasury modelling forecasts
NegativeWorld Affairs
Australia's coal and gas exports are projected to decline by 50% over the next five years, translating to a staggering $60 billion loss by 2030. This forecast, driven by anticipated emissions reduction scenarios, highlights the significant economic challenges facing the energy sector. As the world shifts towards cleaner energy sources, this decline underscores the urgent need for Australia to adapt its energy policies and explore sustainable alternatives to mitigate the impact on its economy.
Australia’s renters may miss out on green energy savings enjoyed by ‘well-off’ homeowners, expert says
NegativeWorld Affairs
A recent analysis by the Treasury reveals that while Australian households could save up to $4,300 annually by switching to solar energy, renters may miss out on these benefits that homeowners enjoy. This disparity raises concerns about equity in accessing green energy savings, highlighting the need for policies that ensure all Australians, regardless of their housing situation, can benefit from renewable energy solutions.
Optus CEO says three people died after triple zero calls affected during network upgrade – as it happened
NegativeWorld Affairs
In a tragic turn of events, Optus CEO has reported that three individuals lost their lives due to issues with triple zero calls during a network upgrade. This incident highlights the critical importance of reliable emergency services and raises concerns about the impact of infrastructure changes on public safety. As the community grapples with this loss, it serves as a stark reminder of the need for robust communication systems, especially in times of crisis.
Latest from World Affairs
Arsenal v Manchester City buildup, Rome derby and WSL action – matchday live
NeutralWorld Affairs
As we gear up for an exciting matchday featuring Arsenal against Manchester City and the Rome derby, it's a reminder of the importance of patience in football. New players need time to adapt, and managers require the opportunity to implement their strategies effectively. This weekend's games are not just about the scores; they reflect the ongoing journey of teams and their development, making it a significant moment for fans and players alike.
UK PM Starmer to recognise Palestinian statehood before UNGA meeting
PositiveWorld Affairs
UK Prime Minister Keir Starmer is set to recognize Palestinian statehood ahead of the United Nations General Assembly meeting, a move that could signify a shift in international support for Palestine. This recognition comes amidst escalating tensions and attacks in Gaza, highlighting the urgent need for a resolution to the ongoing conflict. Starmer's decision may encourage other nations to follow suit, potentially altering the dynamics of the Israeli-Palestinian situation.
Former Liverpool manager Beard dies aged 47
NegativeWorld Affairs
The football community is mourning the loss of former Liverpool manager Matt Beard, who has passed away at the age of 47. His contributions to the Women's Super League and the club will be remembered fondly. This news is significant as it highlights the impact he had on women's football and the legacy he leaves behind.
Optus admits process not followed after it missed at least five warnings of triple zero outage
NegativeWorld Affairs
Optus has come under fire for failing to follow proper procedures after missing multiple warnings about a triple zero outage, which is critical for emergency services. The Albanese government is now facing pressure to impose strict penalties on the telecommunications company, with the emergency management minister labeling their actions as 'absolutely disgraceful.' This situation highlights the importance of reliable communication systems in emergencies and raises concerns about public safety.
'Demographic conquest': Inside Russia’s campaign to indoctrinate kidnapped Ukrainian children
NegativeWorld Affairs
Recent studies reveal a troubling aspect of Russia's actions in Ukraine, focusing on the kidnapping and indoctrination of Ukrainian children. These reports, grounded in open-source intelligence and testimonies from children who have returned, shed light on the systematic efforts to re-educate these kids in Russia. This situation is alarming as it not only affects the lives of these children but also poses a significant threat to their cultural identity and future, highlighting the ongoing humanitarian crisis in the region.
Africa’s Cycling Moment
PositiveWorld Affairs
Kigali is set to host the 2025 UCI Road World Championship, marking a significant milestone for cycling in Africa. This event not only showcases the continent's growing prominence in the sport but also highlights the potential for tourism and economic growth in the region. With the world’s best cyclists converging in Kigali, it’s an exciting time for local fans and athletes alike.