Between Help and Harm: An Evaluation of Mental Health Crisis Handling by LLMs

arXiv — cs.CLWednesday, December 3, 2025 at 5:00:00 AM
  • Large language model-powered chatbots have significantly changed the way individuals access information, particularly in critical areas like mental health. However, their effectiveness in safely managing crises such as suicidal thoughts and self-harm remains uncertain due to the absence of standardized crisis classifications and clinical evaluation methods. This study introduces a taxonomy of crisis categories, a dataset of mental health inputs, and a clinical response assessment protocol to enhance crisis management by LLMs.
  • The development of a structured approach to crisis handling in LLMs is crucial as it aims to improve the safety and appropriateness of responses during mental health emergencies. By creating a comprehensive dataset and evaluation framework, the research seeks to ensure that LLMs can effectively identify and respond to various mental health crises, potentially reducing harm and providing better support to users in distress.
  • This initiative reflects a growing recognition of the need for ethical and safe AI applications, particularly in sensitive areas like mental health. The introduction of benchmarks and evaluation protocols, such as MindEval and SproutBench, highlights the ongoing efforts to address the unique challenges posed by LLMs, including their propensity for generating misleading information and the ethical implications of their use in therapeutic contexts.
— via World Pulse Now AI Editorial System

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