Months before triple zero failure, Optus claimed that giving live updates on outages would impose ‘huge burden’

Optus, a major telecommunications provider, recently expressed concerns about new regulations requiring them to share real-time updates during service outages, claiming it would impose a 'huge burden' on their operations. This resistance comes just months before a significant failure in their service, raising questions about their commitment to transparency and customer service. The implications of such regulations are crucial as they aim to enhance communication during outages, ensuring that customers are informed and can make necessary adjustments. This situation highlights the ongoing challenges in the telecommunications sector regarding accountability and reliability.